Frequently Asked Questions

Everything you need to know about shopping with Maltbys' Stores Pet Supplies.

How long does shipping take for my order?

We aim to process all orders within 24 hours. Standard delivery typically takes 3-5 business days, while express options are available at checkout for faster arrival.

What is your return policy for pet products?

We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return or exchange.

How do I know if a harness or coat will fit my pet?

Each wearable item includes a detailed size guide in the product description. We recommend measuring your pet's neck, chest, and length to ensure the perfect fit before ordering.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.

Are your pet treats and food items ethically sourced?

Yes, we prioritize quality and safety. All our food products and treats are sourced from reputable suppliers and meet strict UK and EU nutritional standards.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.